MUYE Privacy Policy

Effective date: October 21, 2026. The Simplified Chinese version prevails.

MUYE ("we") is operated by Yiwu Aolinai Network Technology Co., Ltd. It helps you and your family take medicines on time and look out for each other. This policy explains what personal information we process, why, and your rights. Contact: gaokai@aolinai.cn.

What we collect

• Phone number: to sign you in, recover your account, and confirm it is really you when a family member sets up the service for you.
• Nickname and photo: so your family can recognize you in the care group.
• Medicines and dose records: medicines, schedules and stock that you or your family add; each time a dose is taken, postponed or skipped; and alerts when you feel unwell.
• Medicine box and prescription photos: photos you take when adding a medicine. A photo is sent to the text-recognition service only when you tap "Recognize", to read the name and directions. After a manual review confirms that a medicine box photo you took (never a prescription photo) contains no name or other personal information, it may be shown to other users as a sample picture of that medicine, without showing who took it.
• Voice and chat: text, photo and voice messages in the family chat. Voice commands such as "I took it" are turned into text on your phone before they reach us; we never receive that audio.
• Device and notification data: device model, system version, push token, and sign-in time and network address, used to deliver reminders and keep your account secure.

Medication information is sensitive personal information. We process it only after you give separate consent in the app, and only for reminders, records and family care.

What your family can see

You and your family form a care group. Each member sees medicines and dose status, and receives missed-dose alerts, according to their permissions. You can change a member's permissions or remove them at any time. People outside the care group cannot see your information.

Service providers

To run the service we use these kinds of providers: cloud servers in mainland China, SMS verification codes, Apple's notification and payment services, and image text recognition. We give them only what each function needs. Our servers and database are located in mainland China.

We do not sell your personal information, use it to train models, or track you for advertising.

Keeping and deleting

We keep your information while your account exists. After you delete your account, we delete or anonymize your information as the law requires. Logs and backups are deleted automatically after a short period.

Your rights

• View and correct: view and edit your profile, medicines and records in the app.
• Get a copy: email us and we will reply within 15 working days.
• Withdraw consent: without consent to process medication information we cannot provide the service, so withdrawing it is treated as a request to delete your account.
• Delete your account: request it in "About & Help". There is a 7-day cooling-off period during which you can cancel; after that the deletion takes effect.

Children

Children under 14 may use the service only after a parent or guardian has read and agreed to this policy, and under their guidance.

Changes

If this policy changes in an important way, we will let you know in the app, and the new version applies once you agree again.